This policy explains what personal information Reelwright ([fill in: company legal name], “we”, “us”) collects when you visit our website, request a project, create an account or buy our services, how we use it, and the choices you have. If you have questions, write to [fill in: privacy email].
1. Information we collect
Information you give us. When you request a project or a free plan: your name, email address, business name, website, the brief you write, links and reference files you share, your deadline and budget. When you create an account: your email address, a password (stored only as a secure hash), and optional profile details such as name and company. When you work with us: the messages you send through your order page or account, the materials you provide (logos, photos, product details, text), and your feedback.
Information collected automatically. Our servers record basic technical data with each request: IP address, browser type, pages requested and the time of the request. We store the IP address that submits an order to help prevent spam and fraud.
Cookies. We use only the cookies needed to run the site: a session cookie that keeps you logged in to your account and a security cookie for our staff area. We do not use advertising or tracking cookies. Some pages load fonts from Google Fonts, which means your browser connects to Google’s servers.
Payments. You pay through a secure link from our payment provider (such as Stripe or PayPal). Your card or bank details go directly to that provider; we do not see or store them. We receive a confirmation that you paid, the amount and basic billing details.
2. How we use your information
- To review your request, prepare a plan and quote, and deliver the work you order.
- To build, host and maintain your website, and to make the changes you request.
- To communicate with you about your project, your account and your invoices.
- To keep the site secure and prevent spam, fraud and abuse.
- To improve our services and the website.
- To send you occasional updates about our services if you agree or, where allowed by law, if you are an existing client. Every such email has a one-click way to unsubscribe.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
3. Who we share it with
We share information only with service providers that help us run the business, under contracts that limit how they can use it: our hosting provider (our servers are located in the United States), our email provider, our payment provider, and the software and AI production tools we use to make your video, design or website. Materials you send us for a project, such as product photos or text, may be processed by these tools only to produce your work. Members of our team and contracted creators see the details of the project they work on. We may also disclose information if required by law, to protect our rights, or as part of a merger or sale of the business.
4. How long we keep it
We keep order and account information for as long as your account is active and for as long as needed for the purposes above, including legal, tax and accounting requirements (usually up to 7 years for invoices). Project files are kept for 12 months after delivery so you can download them again, unless you ask us to delete them sooner. Websites we host are kept while your hosting is active.
5. Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you marketing emails, by writing to [fill in: privacy email]. Depending on where you live (for example California, Colorado, Virginia or other US states, or the EU and UK), you may have additional rights, such as the right to know what we collect, to receive a copy, to correct it, to delete it, and to not be discriminated against for using these rights. We will respond within the time the law requires. We may need to confirm your identity first.
6. Security
We use HTTPS on every page, store passwords only as secure hashes, limit staff access, and keep our servers updated. No method of storage or transmission is completely secure, but we work to protect your information.
7. Children
Our services are for businesses. We do not knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we will delete it.
8. Changes to this policy
If we change this policy we will update the date at the top of this page, and if the change is important we will tell clients by email.
9. Contact
[fill in: company legal name]
[fill in: business address]
[fill in: privacy email]