These terms are an agreement between you and [fill in: company legal name] (“Reelwright”, “we”, “us”) for the use of our website and the purchase of our services: websites and hosting, logos and branding, graphic and social media design, and video and content production. By sending a request, creating an account or paying for a project, you agree to these terms. If you agree on behalf of a business, you confirm you are allowed to do so.
1. How a project works
You send a request or build a package. We review it, ask questions if needed, and confirm the scope, price and delivery date on your order page. A project starts when you approve that confirmation and pay as described below. Anything not listed in the confirmed scope is extra and will be quoted separately before we do it.
2. Prices and payment
Prices on the site are in US dollars and are fixed for the scope described. Taxes may be added where required. You pay through a secure payment link. Unless your order page says otherwise: videos, design and content are paid in full before production starts; websites are paid after you approve the first design and before the site goes live. Monthly or yearly services, such as hosting and care plans, renew automatically until you cancel, and you can cancel at any time before the next billing date.
3. Delivery times
Delivery times on the site (for example, 2 days for a website or 2–5 business days for a video) are our normal schedule and start once we have your payment and everything we need from you. If we need materials or answers from you, the schedule moves by the same number of days. If we are going to be late, we will tell you and give you a new date.
4. Revisions
Each service includes the number of revision rounds shown on its page (for most videos and websites, two rounds). A revision is a change to the delivered work within the original scope. New ideas, a new script, new scenes, extra pages or a change of direction are new work and are quoted separately.
5. Cancellations and refunds
You can cancel before production starts for a full refund. Once production has started, we refund the part of the work not yet done, minus third-party costs we have already paid (for example, licensed music, stock or domain fees). After you approve the final work, or after the final files are delivered and 14 days pass without a revision request, the project is complete and not refundable. If we cannot deliver what we confirmed, you get your money back for that part.
6. Your materials and your responsibilities
You confirm that you own or have permission to use everything you send us (logos, photos, product information, names, text, music) and that your products and claims are lawful and truthful. You are responsible for checking the final work, including prices, phone numbers, addresses and any legal or medical claims, before you publish it. You agree not to ask us to make content that is illegal, deceptive, defamatory, hateful, sexually explicit, or that uses a real person’s likeness or another company’s trademarks without permission.
7. Ownership and usage rights
When you have paid in full, you receive the rights to use the final delivered work for your business, including commercial use in ads, on social media, on your website and in print. Your logos and materials remain yours. We keep ownership of our tools, templates, code libraries, unused drafts and concepts, and we grant you a license to use any of them that are part of your final work. We may show the finished work in our portfolio unless you ask us not to in writing.
AI production. Some of our work is made with the help of artificial intelligence tools. AI-generated elements may not be eligible for copyright registration in every country, and similar outputs could be produced for others. We review every piece by hand, do not use real people’s likenesses without permission, and avoid other brands’ trademarks, but we cannot guarantee that AI-generated material is unique.
8. Websites, hosting and domains
Websites we build are hosted on our servers. The first year of hosting is included where the package says so; after that, hosting continues at the price shown on the site until you cancel. We register or connect your domain in your name, or help you do it, and help set up your business email. You can ask for a copy of your website files at any time, and if you leave we will help you move the site and domain. We may suspend a site that is unpaid for more than 30 days, that is used for illegal activity, or that puts our servers at risk; we will warn you first unless it is urgent. We keep reasonable backups but you should keep your own copies of important content.
9. Accounts
Keep your login details private. You are responsible for activity on your account. We may close accounts that break these terms.
10. Creators
Creators who join our network work as independent contractors under a separate agreement. Clients contract with Reelwright, not directly with individual creators, unless we agree otherwise in writing.
11. Warranty and limitation of liability
We do our work carefully and professionally. Apart from that, the website and services are provided “as is”, and we do not promise any specific business results, such as sales, leads, search rankings or views. To the maximum extent allowed by law, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us for the project the claim relates to in the 12 months before the claim.
12. Disputes
If something goes wrong, contact us first at [fill in: contact email]; most issues are solved quickly. These terms are governed by the laws of [fill in: state whose law applies, e.g. Delaware], without regard to conflict-of-law rules, and any dispute will be handled in the courts located there, unless the law where you live gives you other rights.
13. Changes
We may update these terms. The version on this page applies to new orders from the date shown at the top. Confirmed orders keep the terms that applied when you paid.
14. Contact
[fill in: company legal name]
[fill in: business address]
[fill in: contact email]